Support
RentPackage rental management software: landlords and property managers hand lease signing, billing, rent reminders, maintenance and move-out settlement to the system
Contents
- The hardest part of rental management: there is no closing time
- Excel remembers your data, not your next step
- Landlords: when someone asks, the answer is already in your hand
- Letting and property management agencies: clear who handles each property and what they can do
- However big your company grows, one system manages all your branches
- Worried about learning it? Just ask Pach, the AI assistant
- Summary
Rental management is never done once and for all: every month you have to calculate rent again, note again who hasn't paid, and chase overdue tenants again. The more properties you have, the more of this repetitive work piles up. RentPackage hands the monthly routine to the system, so you no longer have to calculate, keep track and follow up on your own.
The hardest part of rental management: there is no closing time
Tenants can reach out at any hour: a repair request in the middle of the night, a complaint about noisy neighbors, a notice that they are moving out next month. Working people can only view properties on weekends, so weekends are the busiest days for landlords and agents. Things don't wait for a convenient time, and they pile up: while you are showing a unit, messages about repairs, late rent and owners asking about their money all arrive at once.
And every month the same accounts have to be redone: how much rent is due this period, how to split the utility bills, who hasn't paid yet, up to which date this unit is charged. Keep it all in your head and in Excel, and one slip turns into a complaint or money you never collect.
Excel remembers your data, not your next step
Excel can hold tenants, rents and lease terms, but deciding what comes next is still up to you: which period to bill, which units need attention today, when to notify a tenant. RentPackage does these things for you, based on the lease:
- We calculate
Save the lease and every rent period is generated automatically; enter this period's meter readings and utility charges are calculated. - We keep track
Open the property page and you see counts for overdue, rent due soon, meters not read and pending repairs, so you know right away what needs doing. - We follow up
The system sends rent reminders and overdue notices; lease expirations and rent increases can also be announced automatically with custom notification rules.
Manual work vs RentPackage: a comparison of monthly tasks
For the same tasks, here is the difference between doing them manually and handing them to RentPackage:
| Item | Manual process | Using RentPackage |
|---|---|---|
| Signing process | Schedule a meeting, travel back and forth, explain the contract, sign, scan and file | Electronic contracts signed online, with the signed lease stored in the system |
| Create billing periods, read meters, send bills | Manually create bills, read meters, calculate charges, send notices | Billing periods created automatically from the lease, utility charges calculated from meter readings, rent payment notices sent |
| Rent collection and payment records | Contact each unit, confirm payments, record manually | Rent reminders and overdue notices sent automatically; marking a bill as received keeps a payment record |
| Repair coordination and scheduling | Answer calls, find technicians, coordinate scheduling, follow up on progress | Maintenance requests assign a person in charge and a vendor, with email notifications and status tracking |
| Settle tenant and owner accounts | Manual reconciliation, generate reports, disburse funds, settle deposits | Move-out Settlement works out what is owed or refunded, Owner Distribution works out the distributable amount, and financial reports are generated automatically |
Landlords: when someone asks, the answer is already in your hand
Asked about a deposit or lease term while you are out on the weekend? No need to go home and dig through Excel or paper contracts: open RentPackage on your phone and the lease and billing periods are right there, with no app to install. Tenants report repairs from their phones, you schedule the visit in the calendar, and the system notifies the technician and everyone involved. It is like having a virtual property manager on call 24 hours a day.
Letting and property management agencies: clear who handles each property and what they can do
Use watched properties to assign each employee the properties they are responsible for, and use roles to decide who can collect rent, sign leases or handle move-outs. Employees only see the properties assigned to them. When someone is on leave, the colleague covering for them can see where things stand, so tenants are never left without a contact.
Meetings need no separate reports: open RentPackage together and look at overdue rent, rent due soon and pending repairs, with everyone on the same screen. All the data is already in the system, so there is no Excel to tidy up before the meeting.
However big your company grows, one system manages all your branches
A single account can run multiple branches, and properties in different countries can be managed in the same system. One account supports four rental businesses: self-managing landlord, property management, sublandlord and letting only. If you work for an agency on weekdays and are your own landlord on weekends, you don't even need to switch accounts.
Worried about learning it? Just ask Pach, the AI assistant
Whenever you are not sure how to do something, click [Support] at the bottom right and ask Pach, the AI assistant. It walks you through step by step. If you already have property and tenant details, paste them to Pach and it sets up the properties, units and leases for you, and every rent bill for occupied units is generated automatically, so you don't have to enter them one by one.
Summary
If you keep working the way you do now, next month you will again issue every bill, remind each tenant to pay and work out utilities and owner accounts by hand. Once your leases are set up in RentPackage, billing periods, rent payment notices and calculations are taken over by the system, and each month you only need to confirm payments and handle exceptions.
Start with one property that is currently rented: add its lease to RentPackage and see the billing periods the system creates for you.
Try RentPackage for freeRelated articles
- RentPackage E-Contracts: Landlords and Agents Sign Leases and Owner Appointment Agreements Online, No Meetings Needed：Sign leases and owner agreements online, without arranging a meeting.
- RentPackage Tenant Billing Periods: Payment Reconciliation, Partial Payments, Meter Reading, and Deposits. All routine rent collection in one place.：How to handle everyday rent collection, partial payments, meter readings and deposits on the billing period page.
- RentPackage Owner Distribution: Property Managers Pay Owners After Deducting Fees, With Security Deposits Kept Separate：How a property management company passes rent on to owners after deducting the management fee.
- RentPackage Employee Management: Team Collaboration for Agency and Property Management Teams, Split by Property and Role：Split the work with watched properties and roles, so each person handles their own properties.