How to activate Stripe online rent collection in RentPackage

1. What is Stripe online rent collection?

Once Stripe online rent collection is activated, tenants can pay rent online, and payments are automatically marked as received after processing, eliminating manual reconciliation for the company. For supported countries and regions by Stripe, please refer to:https://stripe.com/global

2. Link Stripe payment account

Click the [ Settings ] gear icon at the top right, and select [ Online Rent Payment ].

In the Stripe payments section, click [ Activate Your Stripe Account ].

The system will redirect to the Stripe page. Please log in to your existing Stripe account or follow the on-screen instructions to create a new account and complete the activation process.

After completion, return to the system. The page will display the activated Stripe ID, indicating a successful binding. To unbind in the future, click [ Delete Your Stripe Account ].

3. Choose who covers transaction fees and platform fees

Online rent collection generates two types of fees:

• Payment Processing Fees: Charged by Stripe at their rates.
• RentPackage Platform Fee: [ 0.5% ] of the invoice amount, collected via NewebPay.

After binding, select who will cover these fees on the same page and click [ Save ]:

• Company Covers: Once the tenant completes the online payment, the system immediately charges the company for the Stripe transaction fee and the 0.5% RentPackage platform fee.
• Tenant Covers: The tenant pays the transaction and platform fees together when paying. At this time, tenants can only use [ ACH bank transfer ] (credit cards not supported yet).

4. Tenant payment interface: differences between company-covered and tenant-covered fees

The amount tenants see in the payment (Mark as Paid) window varies depending on who bears the costs. Below are the explanations for both settings and what tenants actually see on their screens.

Set to Company-Borne:

When tenants pay, only the bill amount is shown in the window, and they pay just that amount. For example, for a bill of $4.00, the tenant pays $4.00; transaction and platform fees are charged to the company post-payment.

Set to Tenant-Borne:

When tenants pay, the window itemizes the original payable amount, estimated Stripe transaction fee, and estimated RentPackage platform fee, totaling the amount due. For example, a bill of $4.00 plus a $0.03 transaction fee and a $0.02 platform fee, the tenant pays $4.05.

5. Payment notifications and deposits

Once the tenant completes online payment and the charge is finalized, the payment is automatically marked as received, and the company is notified with an [ Online Payment Marked as Paid ] message containing:

• Billing period ID and tenant name.: Identifies which billing and tenant it corresponds to.
• Received amount.: Net amount received after processing fees, e.g., $3,295.00 ($3,300.00 - Fee $5.00).
• Platform Fee: Platform fee amount is 0.5% of this payment, converted to the deduction currency, e.g., approx. $16.50 (deducted in TWD approx. TWD 521).
• Payment Date: Date when the payment was completed.
• Stripe Transaction ID: To match this transaction in the Stripe dashboard.

6. Enable or disable online rent payment for individual tenants

Enable or disable Online Rent Payment per tenant: Open the [ Edit Tenant ] window, toggle the [ Enable Online Rent Payment ] option. When disabled, the tenant cannot use Stripe Online Rent Payment, others remain unaffected.

7. Dispute Resolution

If a tenant disputes (dispute) a paid item via their bank, the system will [ automatically disable ] their online rent payment feature to prevent new online payments during the dispute.

After the dispute is resolved, the company can manually re-enable the tenant's online rent payment in the Edit Tenant window as described earlier.

8. Tenant Platform Fees and Receipt Download

If platform fees are set to be covered by the tenant, tenants can view each platform fee they have paid anytime: Navigate to the upper-right corner [ Settings ] → [ Billing Center ] → [ Rent Platform Fee ] tab. In the [ Paid by Tenant ] section, each platform fee record will be listed by company, including the billing cycle name, rent amount, property, and payment status.

Click the download icon on the right of a record to open the [ receipt ] for that platform fee. It includes the order number, purchaser, platform fee amount, calculation details, and currency conversion explanation (e.g., $2,300.00 × 0.5% = $11.50, converted to NT$363 in company currency). You can print or send it to your email directly.